Privacy Policy

Effective date: 27 April 2026

This Privacy Policy explains how sigs.au (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

• Contact details (such as name, email address, phone number);
• Account information (if accounts are provided);
• Technical data (IP address, browser type, device information);
• Usage data (pages visited, interactions, logs);
• Any information you provide through forms, APIs, or communications.

2. How We Collect Information

We collect personal information:

• directly from you (e.g. forms, sign-ups, API usage);
• automatically via cookies, logs, and analytics tools;
• from third parties where permitted by law.

3. Why We Collect and Use Information

We collect and use personal information to:

• provide and operate our services;
• maintain security and prevent misuse;
• respond to enquiries and support requests;
• improve our website, systems, and user experience;
• comply with legal obligations.

4. Cookies and Tracking

sigs.au may use cookies and similar technologies to improve functionality and analyse usage. You can control cookies through your browser settings.

5. Disclosure of Personal Information

We may disclose personal information to:

• service providers and infrastructure partners (e.g. hosting, monitoring);
• professional advisers (legal, accounting, security);
• law enforcement or regulators where required by law;
• third parties with your consent.

6. Overseas Disclosure

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. Requests can be made using the contact details below.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992

11. Third-Party Services

Our website may link to or integrate with third-party services. We are not responsible for the privacy practices of those services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated effective date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: contact@sigs.au
Website: https://sigs.au